Privacy Policy

Effective Date: March 2026

Last Updated: May 2026

Bharat Pooja Setu (“we”, “our”, or “us”) provides booking services for Pooja, Havan, Pandit services, and Samagri purchases. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and related services.

1. Information We Collect

Authentication Information

• Email address

• Google account profile information (such as name and profile picture)

Phone Number

• Used for WhatsApp-based OTP verification, booking confirmations, and service-related communication

Location Information

• Approximate and precise location data to help connect users with available Pandits and Samagri vendors

Personal Information

• Name

• Address

• Booking details

• Delivery information

Usage & Technical Information

• Anonymous internal User ID

• Session-related information

• Booking and transaction history

Payment Information

• Payments are processed securely through Razorpay

• We do not store debit/credit card details or banking credentials on our servers

2. How We Use Your Information

We use your information to:

• Enable secure login and user authentication

• Process Pooja, Havan, and Samagri bookings

• Connect users with available service providers

• Send booking confirmations and service updates

• Enable payment processing

• Maintain transaction records and booking history

• Improve service reliability, safety, and operational support

3. Sharing of Information

To fulfill bookings, limited user information may be shared with relevant service providers, including:

• Assigned Pandits

• Samagri vendors

• Delivery personnel (if applicable)

Shared information may include:

• Name

• Address

• Contact number

• Booking date/time

• Ritual or service details

This information is shared strictly for booking fulfillment and operational purposes.

4. Third-Party Services

We use trusted third-party services to support app functionality. These services may process data according to their own privacy policies.

Services used may include:

• Supabase — secure cloud database and authentication

• Google Sign-In / Firebase Authentication — user login

• Google Maps Platform — address search and location-related services

• Razorpay — payment processing

• WhatsApp Business services — booking confirmations, OTPs, and customer communication

5. Data Storage and Retention

User data is stored securely using cloud infrastructure and protected access controls.

We may retain certain booking and transaction records for up to 2 years for:

• customer support,

• dispute resolution,

• fraud prevention,

• legal compliance, and

• operational record-keeping.

After this period, data may be deleted or anonymized where reasonably possible.

6. Security

We use industry-standard security measures, including HTTPS/TLS encryption and controlled database access mechanisms, to help protect user information.

While we take reasonable steps to protect data, no digital platform can guarantee absolute security.

7. User Responsibility & Due Diligence

Bharat Pooja Setu aims to connect users with service providers for spiritual and religious services. Users are encouraged to exercise reasonable judgment and verify relevant details before confirming bookings or personal interactions.

8. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

9. Your Rights

Users may request:

• Access to their stored personal data

• Correction of inaccurate information

• Deletion of their account and associated data (subject to legal or operational retention requirements)

Requests may be submitted via email at:

bharatpoojasetu@gmail.com

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions may be published through the app, website, or related services.

11. Contact Us

For questions, support, or privacy-related concerns:

Email:

bharatpoojasetu@gmail.com

App Name:

Bharat Pooja Setu

© 2026 Bharat Pooja Setu. All rights reserved.